Privacy Policy

1. Information We Collect

emom77 collects several types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and enhance your gaming experience.

1.1 Information You Provide Directly

When you register for an emom77 account or use our services, you voluntarily provide us with personal information, including:

• Account Registration Data: Full legal name, date of birth, email address, phone number, residential address, and username. This information is required to create and verify your account.
• Identity Verification Documents: Government-issued photo identification (Indonesian KTP, passport, or driver's license), proof of address (utility bills, bank statements), and selfie photographs holding identification. These documents are required for Know Your Customer (KYC) compliance and age verification to ensure all players are at least 21 years old.
• Financial Information: Bank account details, e-wallet account information, and payment method data for processing deposits and withdrawals. We store only the minimum information necessary to facilitate transactions. Full card numbers and sensitive payment credentials are never stored on our servers—these are processed securely by certified payment processors.
• Communication Data: When you contact customer support via email, live chat, or other channels, we collect the content of your messages, support tickets, and any attachments you send. This helps us resolve your inquiries and improve service quality.
• Preferences and Settings: Gaming preferences, notification settings, language preferences, deposit limits, self-exclusion requests, and other account configuration choices you make.

1.2 Information Collected Automatically

When you access emom77, certain information is collected automatically through cookies and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers. This helps us optimize the platform for your device and detect unauthorized account access.
• Usage Data: Pages visited, games played, bet history, deposit and withdrawal transactions, login times, session duration, click patterns, and navigation paths. We analyze this data to understand user behavior, improve platform functionality, and identify suspicious activity.
• Location Data: IP address and approximate geographic location. We use this to comply with geographic restrictions, prevent fraud, and ensure players are accessing from permitted jurisdictions. We do not track precise GPS coordinates.
• Cookies and Tracking Technologies: emom77 uses cookies (small text files stored on your device) to remember your preferences, maintain session security, analyze site traffic, and deliver personalized experiences. You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction status, payment method verification, and fraud detection data from banks, e-wallet providers (OVO, DANA, GoPay, etc.), and payment gateways.
• Identity Verification Services: Document authentication results and fraud risk assessments from third-party KYC verification providers.
• Affiliate Partners: If you arrive at emom77 through an affiliate link, we may receive referral information to credit the affiliate and provide appropriate bonus offers.

2. How We Use Your Information

emom77 uses the personal information we collect for specific, legitimate business purposes that directly benefit your experience and ensure platform security and legal compliance.

2.1 Service Delivery and Account Management

• Create, maintain, and secure your emom77 account
• Process deposits, withdrawals, and financial transactions
• Verify your identity and age to prevent underage gambling
• Provide customer support and respond to your inquiries
• Enable gameplay, place bets, and settle wagers accurately
• Manage bonuses, promotions, and loyalty programs
• Enforce account limits, self-exclusion requests, and responsible gaming tools

2.2 Security and Fraud Prevention

• Detect and prevent fraudulent activity, money laundering, and unauthorized account access
• Investigate suspicious betting patterns or potential terms violations
• Monitor platform integrity and game fairness
• Protect against security threats, cyberattacks, and technical vulnerabilities
• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

2.3 Legal Compliance and Regulatory Obligations

• Fulfill regulatory reporting requirements under our gaming licenses
• Respond to legal requests, court orders, and government investigations
• Maintain records required by law for audit and compliance purposes
• Verify compliance with age restrictions and responsible gaming policies
• Enforce our Terms & Conditions and resolve disputes

2.4 Platform Improvement and Analytics

• Analyze user behavior to improve website functionality and user experience
• Develop new features, games, and services based on player preferences
• Conduct internal research and statistical analysis
• Test platform performance and optimize loading times
• Identify and fix technical bugs and errors

2.5 Marketing and Communications

• Send promotional offers, bonus notifications, and personalized recommendations (only with your consent)
• Provide important service updates, policy changes, and account notifications
• Conduct customer satisfaction surveys and feedback requests
• Deliver targeted advertising based on your gaming preferences

You can opt out of marketing communications at any time through your account settings or by contacting customer support. Transactional and security-related messages cannot be disabled as they are essential to account operation.

3. How We Share Your Information

emom77 does not sell your personal information to third parties for marketing purposes. However, we may share your data with trusted partners and service providers under strict confidentiality agreements and only to the extent necessary for legitimate business purposes.

3.1 Service Providers and Business Partners

We share information with third-party vendors who perform services on our behalf:

• Payment Processors: Banks, e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), and payment gateways process transactions and verify payment methods.
• Identity Verification Services: Third-party KYC providers authenticate documents, verify identities, and perform fraud checks.
• Cloud Infrastructure Providers: Secure data storage and hosting services maintain our servers and databases.
• Customer Support Tools: Live chat software and ticketing systems help us deliver efficient customer service.
• Game Providers: Third-party software developers providing casino games and slots may receive limited data necessary for gameplay.
• Analytics Providers: Services analyzing website traffic and user behavior to help us improve platform performance.

All service providers are contractually obligated to maintain confidentiality, use data only for specified purposes, and implement appropriate security measures.

3.2 Legal and Regulatory Authorities

We may disclose personal information when required by law or to protect our legal rights:

• In response to valid legal requests, subpoenas, court orders, or government investigations
• To comply with regulatory reporting obligations under gaming licenses
• To cooperate with law enforcement in investigating suspected illegal activities
• To enforce our Terms & Conditions or investigate terms violations
• To protect the rights, property, and safety of emom77, our users, or the public

3.3 Business Transfers

If emom77 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership and provide options regarding your data if applicable under law.

3.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing, for example, when participating in affiliate programs or third-party promotions.

4. Data Security and Protection

emom77 takes data security seriously and implements comprehensive technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols—the same technology used by major financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
• Password Protection: Account passwords are hashed using strong cryptographic algorithms and never stored in plain text.
• Two-Factor Authentication: Optional additional security layer requiring verification codes for account access.
• Regular Security Audits: Independent security firms conduct periodic vulnerability assessments and penetration testing.
• Access Controls: Strict internal policies limit employee access to personal data on a need-to-know basis.

4.2 Organizational Security Measures

• Employee training on data protection and confidentiality obligations
• Non-disclosure agreements binding all staff and contractors
• Incident response procedures for data breaches or security events
• Regular review and update of security policies and procedures

4.3 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, emom77 will notify affected users and relevant authorities as required by applicable data protection laws. Notifications will include information about the nature of the breach, affected data, and steps you should take to protect yourself.

5. Data Retention

emom77 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Active Accounts: We retain personal information for the duration of your active account plus applicable legal retention periods. Account data, transaction records, and identity verification documents are maintained while your account is open to provide ongoing service and ensure security.

Closed Accounts: When you close your account, we retain certain information for legal compliance purposes, typically 5-7 years as required by financial regulations and anti-money laundering laws. This includes transaction history, identity verification documents, and records necessary for tax reporting and regulatory audits. After the retention period expires, personal data is securely deleted or anonymized.

Marketing Data: If you opt out of marketing communications, we retain minimal information (email address and opt-out preference) to ensure we don't contact you again. This data is retained indefinitely to honor your opt-out request.

6. Your Privacy Rights

As an emom77 user, you have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Contact customer support to request a data access report, which we will provide in a commonly used electronic format within 30 days.

6.2 Right to Correction

You can update most personal information directly through your account settings. For information you cannot change yourself (such as date of birth or legal name after verification), contact customer support with supporting documentation.

6.3 Right to Deletion

You may request deletion of your personal information, subject to legal obligations that require us to retain certain records. To request deletion, close your account and contact customer support. Note that we must retain some information for regulatory compliance even after account closure.

6.4 Right to Object

You can object to processing of your personal information for marketing purposes at any time by opting out through account settings or unsubscribing from emails. You cannot object to processing necessary for service delivery, legal compliance, or fraud prevention.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where we process your data based on consent (such as marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact our customer support team at [email protected]. We will respond to your request within 30 days and may require identity verification before processing requests.

7. Cookies and Tracking Technologies

emom77 uses cookies and similar technologies to enhance your experience, maintain session security, and analyze platform usage. Cookies are small text files stored on your device when you visit our website.

7.1 Types of Cookies We Use

7.2 Managing Cookie Preferences

You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. However, disabling essential cookies will prevent you from using certain platform features, including account login and secure transactions. Visit your browser's help section for specific cookie management instructions.

8. International Data Transfers

emom77 operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, to protect your information in accordance with this Privacy Policy. By using emom77, you consent to the transfer of your information to countries that may have different data protection standards than Indonesia.

9. Children's Privacy

emom77 services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will delete that information immediately and close the associated account. Parents or guardians who believe their child has provided personal information to emom77 should contact us immediately.

10. Changes to This Privacy Policy

emom77 reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to registered users via email or prominent notice on our website at least 14 days before taking effect. The "Last Updated" date at the top indicates when the most recent revisions were made. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

11. Contact Us About Privacy

If you have questions, concerns, or complaints about this Privacy Policy or how emom77 handles your personal information, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry"
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For detailed questions about data protection, security measures, or exercising your privacy rights, our customer support team is available 24/7 via live chat or email. We take privacy concerns seriously and will work diligently to address any issues you raise.